Red Wing Shoes' sturdy soles, premium leathers, triple-stitching and welt construction all work together to make boots that last a lifetime. It takes more than 230 steps to handcraft a pair of Red Wing boots; it only takes a few steps to keep them in top condition. One of these steps is resoling and repairing your Red Wings before the damage becomes irreversible. Red Wing Shoe Company operates our very own repair shop at our Red Wing, Minnesota, manufacturing facility.
THE PREMIUM REPAIR PACKAGE:
- Repair broken hooks/eyelets
- Repair minor stitching
- Replacement laces
- Recondition the leather
- Receive a full-size container of the appropriate leather conditioner
A LA CARTE OPTIONS:
- Resole/Heel (Including oiling & new laces, when applicable) – $120.00
- Replace heels only – $60.00
- Add or change hooks/eyelets – $65.00
- Dye boots black (includes sole) – $70.00
- Repair stitching – $35.00
- Replace gussets – $90.00
- Install zippers (only applicable for certain styles) – $70.00
- Apply Tuff Toe (Black or brown colors only) – $50.00
- Repair heel lining/replace collar – $70.00
TO HAVE YOUR RED WING BOOTS REPAIRED BY THE RED WING REPAIR SHOP, COMPLETE THE FOLLOWING STEPS:
- Fill out and print the PDF repair form
- Bring the form and your shoes to your local Red Wing Store or call/email Red Wing's customer service for a free shipping label (for services over $50).
RED WING CUSTOMER SERVICE
PHONE: 1-800-733-9464 (Monday-Friday 8am-5pm CST)
FREQUENTLY ASKED REPAIR QUESTIONS
CAN THE RED WING REPAIR SHOP REPAIR ANY BRAND OF BOOT?
We only repair boots made by Red Wing Shoe Company. These brands include Red Wing, WORX and Irish Setter.
CAN ALL BOOTS MADE BY RED WING SHOE COMPANY BE REPAIRED?
This depends on how the boots were made. Any boots made using welt construction can be repaired, pending any excessive wear and tear. Not all Red Wing, WORX or Irish Setter boots can be resoled. Please contact the Red Wing Shoe Company for specific questions about your style of boot. The phone number is 1-800-733-9464 (M-F 8am-5pm CST) or firstname.lastname@example.org
ARE ALL OF THE SAME REPAIR SERVICES AVAILABLE IN CANADA?
At this time, we have limited repair services available for our Canadian customers. Please see your local Red Wing Store for options and pricing.
HOW CAN I TELL IF MY BOOTS CAN BE REPAIRED?
Boots with cracked insoles, torn leather uppers or worn through linings usually cannot be repaired. If you are unsure if your boots can be repaired, call the Red Wing Shoe Company or bring them to your local Red Wing Store.
CAN THE RED WING REPAIR SHOP FIX MY BOOTS IF I'VE HAD THEM REPAIRED BY ANOTHER REPAIR SHOP?
There are cases where we cannot repair boots that have been repaired by another shoe repair shop due to the way they repaired the boots. It's best to call or e-mail with specific questions.
CAN MY BOOTS BE DYED?
Yes, we can dye your boots in black only. This also includes the sole. If you want a white or brown sole will need to also do a resole.
CAN THE STITCHING ON MY BOOTS BE FIXED?
Yes, we can repair most stitching issues. Ability to do so depends on where the repair is located and the condition of the leather.
CAN YOU REPAIR THE TOE AREA OF MY BOOTS?
We cannot replace the worn toe area of your boots. We can add an aftermarket toe protection (Tuff Toe). No leather toe caps. Color choices are only black or brown tuff toe.
HOW SHOULD I SHIP MY BOOTS TO RED WING SHOE COMPANY?
Please remove any laces, footbeds (if used) and other personal items before sending your boots in to our repair shop. We are unable to return any of these items.
WHAT HAPPENS IF MY BOOTS CANNOT BE REPAIRED AFTER I'VE SENT THEM IN?
If your boots cannot be repaired, they will be sent back to you with a letter explaining why they cannot be repaired. We will also send back your check.